Released on June 27, 2000 by the Department of Transportation's (DOT) Office of Inspector General (OIG), this report finds that, in the past six months since a new set of customer service initiatives went into effect, results have been decidedly mixed. While airlines have made better efforts in customer service, they still have some ground to travel in restoring consumer confidence. Among other things, the report recommends that airlines set uniform standards and be more specific in their promises to passengers. A final report is due in December. Users may download the full text of the 51-page report at the OIG's site.